We want you to be confident before and after you buy. Here's how refund requests work.
1. 7-day refund request window
You can request a refund within 7 days. The 7-day period begins on the date your subscription is activated and your login details are sent to you. Refund requests are reviewed individually under this policy and applicable law.
2. Try before you buy
We offer a free 24-hour trial so you can test the service on your devices before paying. The trial is free, so there is nothing to refund. We encourage you to use it to check your devices, internet connection and channels before ordering.
3. How to request a refund
Contact us through the Contact page, WhatsApp, Telegram or by email at [email protected]. Please include:
- Your order reference (it starts with “KM-”).
- The email address used for the order.
- The reason for your request and, if it's a technical problem, your device and player app.
4. How we review requests
We confirm the order details and, where the request relates to a technical problem, we may first offer help to fix it. You're not required to accept troubleshooting help. We'll tell you the outcome of your request by email.
5. Refund method and timing
Approved refunds are returned to the original payment method where possible (for example, the card used on Stripe). For PayPal, cryptocurrency or bank-transfer payments, we'll agree the refund method with you. How long the refund takes to appear depends on your payment provider or bank.
6. After a refund
When a refund is approved, the related subscription is deactivated.
7. Your consumer rights
Nothing in this policy limits rights you have under the consumer-protection laws that apply to you. Governing law: [LEGAL REVIEW] Country of operation / governing law. See also our Terms & Conditions.