Quick answer
Each Kemo IPTV plan includes 1 to 5 connections. One connection is one stream playing at the same time — not one installed device. If more streams play at once than your plan allows, the extra stream is refused.
What you might see
- “Max connections reached”
- A stream stops when someone else starts watching
- Login works but playback is refused
Likely causes
- More simultaneous streams than your plan includes
- A player still running in the background on another device
- Multi-view / picture-in-picture uses an extra connection
Step-by-step fixes
- Stop other streams. Close the player completely on devices you're not using, then wait 1–2 minutes.
- Avoid multi-view. Watching two channels at once in one app uses two connections.
- Upgrade your connections. If your household regularly watches on several screens at once, choose a plan with more connections on the Pricing page.
Check it worked
Start playback on one device only and confirm it plays.
Still not fixed?
If you see the error with only one device playing, contact support with your reference.