Quick answer
An empty TV guide is usually fixed by updating the EPG in your player and checking your device's date, time and time zone. If you use an M3U link, you also need to add the separate EPG link from your activation email.
What you might see
- “No information” in the guide
- Programme times are off by hours
- Guide works for some channels only
Likely causes
- EPG not yet downloaded
- Wrong device time zone
- M3U login without an EPG link
- Some channels don't carry guide data
Step-by-step fixes
- Update the EPG. Find Update EPG / Refresh guide in your player's settings and wait a few minutes.
- Check date, time and time zone. Set automatic date and time on the device and confirm the time zone is correct.
- Add the EPG link for M3U. Paste the EPG (XMLTV) link from your activation email into the player's EPG settings.
- Adjust time shift. If times are consistently off by the same amount, use the player's EPG time-shift setting.
Check it worked
Open the guide for a major channel and compare against the current programme.
Still not fixed?
If major channels still have no guide data after a refresh, tell support which channels.